Refund & Support Policy

Last updated: 3 July 2026

Short version: if a product doesn't work for you, email support@wanasdigital.com within 14 days of purchase and we'll sort it out — refund or fix, your choice.

Digital products (e-books, prompt packs, courses)

Because these are instant-download digital products, we don't offer refunds simply for "changed my mind" once the file has been downloaded. But if:

the file is corrupted, missing, or you can't access it,
the product isn't as described, or
you have a genuine issue with what you received,

— contact support@wanasdigital.com within 14 days of purchase. We'll either fix the issue or refund you in full.

Coaching sessions

If you need to cancel or reschedule an AI Strategy Session, let us know as early as possible by emailing support@wanasdigital.com. Sessions cancelled with reasonable notice are refunded in full.

How to request a refund

Email support@wanasdigital.com with your order email/receipt and what went wrong. Refunds are processed back to your original payment method via Stripe, typically within 5–10 business days.

Questions

Anything not covered here, just ask: support@wanasdigital.com or +44 7708 197630.